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Terms and Conditions

Return Policy for JA Smith Solutions

Return Period:

  • Customers can return products within 30 days of receipt for a full refund or exchange, provided the products are in their original, unused condition with all original packaging and tags intact.

Return Process:

  1. Contact Us: To initiate a return, please contact our customer service team at 65 Francis St Narrabri or call us on 0484 672 582.
  2. Approval: Once your return request is reviewed and approved, you will receive a return authorization and instructions on how to send back your product.
  3. Shipping: Customers are responsible for return shipping costs unless the item is defective or the incorrect item was received.
  4. Refund/Exchange: Upon receipt and inspection of the returned item, we will process your refund or exchange. Refunds will be credited back to the original method of payment within 7-10 business days.

Exceptions:

  • Customized or personalized items are not eligible for returns unless defective.
  • Sale items are final and cannot be returned.

Shipping Policy for JA Smith Solutions

Shipping Overview: At JA Smith Solutions, we understand the need for reliable and efficient shipping, especially given the nature of our products. We offer two shipping methods based on the weight and size of the items:

For Items Under 5kg:

  • Standard Shipping: We use Australia Post for all items under 5kg. A flat rate of $15 applies to these shipments.
  • Processing Time: Orders are processed within 2-3 business days.
  • Delivery Time: Customers can expect to receive their items within 5-7 business days from the shipping date.

For Items Over 5kg or Large Dimension Items:

  • Custom Courier Services: Due to the size and weight of these items, shipping will be handled by specialized couriers.
  • Shipping Quote: Please contact us at 65 Francis St Narrabri or call us on 0484 672 582 to obtain a shipping quote. Rates will vary based on the size, weight, and delivery destination of the order.
  • Processing and Delivery: The processing times may vary, and we will provide an estimated delivery date at the time of the quote.

International Shipping:

  • We do offer international shipping for some products. Please contact our customer service for details and shipping quotes.
  • Customers are responsible for customs duties and taxes on international shipments.

Shipping Carriers:

  • We partner with reputable carriers including Australia Post for smaller items and various trusted courier services for larger shipments to ensure your package is delivered safely and efficiently.

Tracking:

  • Once your order has shipped, you will receive a confirmation email with a tracking number to monitor the delivery status of your package.

Contact Us:

  • Should you have any questions or require assistance with your shipping options, please do not hesitate to contact our customer service team at 65 Francis St Narrabri or call us on 0484 672 582.

Privacy Policy for JA Smith Solutions

Introduction: At JA Smith Solutions, we are committed to protecting the privacy and security of our customers' information. This policy outlines the types of personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

Information Collection:

  • Personal Information: We collect personal information when you place an order, register on our site, fill out a form, or subscribe to our newsletter. This information may include your name, email address, mailing address, phone number, and payment details.
  • Automated Information: We receive and store certain types of information whenever you interact with our website through the use of cookies and similar technologies. This includes your IP address, browser type, and browsing behavior.

Use of Information:

  • To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To send periodic emails: The email address you provide for order processing may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.

Protection of Information:

  • We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
  • We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

Disclosure of Information to Outside Parties:

  • We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
  • We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Third-Party Links:

  • Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.

Changes to our Privacy Policy:

  • If we decide to change our privacy policy, we will post those changes on this page.

Contacting Us:

  • If there are any questions regarding this privacy policy you may contact us using the information below:
    • 65 Francis St Narrabri
    • 0484 672 582